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Implementation Specialist

Posted on May 29

at Zco Corporation

Job Description

Main Purpose of the Role

The Implementation Specialist position is responsible for the installation, upgrade, troubleshooting and maintenance of PublicEye software on our client's server & mobile environments.

Person Specification

A successful candidate will have well rounded technical skills in both application and server support along with good communication skills to work with our clients to ensure they receive excellent support services.

Key Responsibilities

  • Remote installation, configuration and troubleshooting of the PublicEye server and mobile applications.
  • Work with the PublicEye support & sales teams to ensure smooth scheduling and completion of tasks.
  • Lead technical review calls with clients to evaluate hardware and network specifications based on application requirements.
  • Ensure that there are no avoidable configuration issues after software installs and upgrades in client production environments.
  • Provide technical training and support to customers.
  • Performing in-house installs and upgrades on pre-release versions of the software, and providing technical input on installation and technical guides.
  • Providing technical help on various in-house hardware, network and software issues.

Essential Skills, Experience and Competencies

  • Must be familiar with installing software on IIS (version 7 and above).
  • Must have configuration knowledge of SQL Server 2008/2012 & SQL Express.
  • Must have configuration knowledge of Windows Server 2003/2008 & 2012.
  • Proactive approach to investigation and analysis of technical issues.
  • Knowledge of web based application performance troubleshooting.
  • A high level of professionalism and client-facing skills, together with the ability to work independently.
  • Must be able and willing to travel and work with customers directly.
  • Flexible with working hours, you will be required to work with our off shore engineering teams.
  • Excellent written and verbal communication required.
  • Ability to work with minimal supervision and meet deadlines.

Desirable Skills, Experience and Competencies

  • Experience with Police and Fire CAD & RMS systems.
  • Experience with mapping 3rd party data bases fields to a predefined schema.
  • Experience working with mobile devices and operating systems such as iOS, Android and Windows 8/RT.
  • Experience with compiling and deploying iOS, Android or Window 8/RT applications.

Apply for this position

Please send a resume and cover letter to

In Few Words:

Customer Support

Experienced only

Job Type:
Full Time basis

Nashua, NH

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